Legal Information – Terms and Conditions

General – important information for our clients

Please read these terms and conditions carefully before you use the sites RAPA NUI COSMETICS.cl, ANAKENA.eu and/or RAPANUI-SHOP.com and their associated services. Use of these sites constitutes your agreement to be bound by and to act in accordance with these Terms. RAPA NUI NATURAL PRODUCTS E.I.R.L. reserves itself the right of changes, completely or partly, at any time and without prior notice. Consequently, you always have to check this page first before you use RAPA NUI COSMETICS.cl, ANAKENA.eu and/or RAPANUI-SHOP.com and its associated services with the aim to assure that you have full knowledge of the terms under which the access to this website is allowed.

RAPA NUI COSMETICS.cl, ANAKENA.eu and RAPANUI-SHOP.com and their related services, constitute a commercial website and of business. Therefore, persons who are minors do not constitute its target audience. The material of these websites is the property of RAPA NUI NATURAL PRODUCTS E.I.R.L.. their contents (partly or completely) may not be copied or downloaded without our previous authorisation.

References in these Terms and Conditions to "we", "us“ and "Rapa Nui Natural Products" are to Rapa Nui Natural Products EIRL (company number 76.001.614-4), registered office Ana o Ruhi s/n, Isla de Pascua, Chile.

By using our web pages and/or asking us to process your order, you are agreeing to abide by all the terms outlined on this page.

Pricing Policy and Tax

On Easter Island we are exempt from taxes, in conformity of the disposed in the art. 41 of the law 16441, therefore there is no tax applicable on the products that are offered on our online shop.

All prices shown on the website are in US$. Prices may change and offers may be withdrawn at any time.

We do always require receipt of payment prior to shipment of orders.

RAPA NUI NATURAL PRODUCTS E.I.R.L. reserves the right to adjust as necessary any listed price at any time in response to raw material price increases or freight price changes.

Policy of Minimum Sale

We do not have a minimum order amount and you are welcome to order as little, or as much, as you want.

Wholesale

If you are a wholesaler, distributor or interested in buying large amounts of products please get in touch with us.

Reselling/selling products that where manufactured by Rapa Nui Natural Products via the WWW. (web pages, online shop, facebook, etc. - which are not ours) is not permitted.

Shopping Orders

Completion of the shopping order

There is no obligation or commitment to have all the products that appear in the online shop of www.rapanuicosmetics.cl, www.anakena.eu and/or rapanui-shop.com. The offers and prices of our products are without commitment of existence.

Small variations which might exist in the images of the products are normal and do not imply a depreciation of the product. Once you enter your personal data and click on the button “submit order” you commit yourself to make an obligatory order of the products that are in your shopping cart. The shopping contract is realized when we accept your purchase by sending a confirmation of your order with e-mail, being sent immediately automatically after you made the order. We save the information of your order and e-mail it to you for confirmation.

Purchasing products in our online shop the contract is made with:
Rapa Nui Natural Products E.I.R.L.
Legal Representative: Petra Klimscha
Address: Ana o Ruhi s/n, Easter Island/Isla de Pascua, CHILE
Telephone: +056+32-2552084
E-Mail: info@rapanui-shop.com

How to place an Order

We offer the following ordering options for your convenience:

Online Shop

The fastest and easiest way of placing your order is through our shopping trolley. This will provide both of us with a written copy of the order, thereby eliminating errors and misunderstandings.

To use the shopping trolley

1. Choose in the online shop the product you want to purchase
2. Enter the number of items you want
3. Click "Into the cart" 
4. Click "View Shopping Cart" (left side below the menu) and follow the steps to check out

Telephone

Call us during office hours on
+056+32-2552084

International Orders

We are happy to ship packages overseas. We do ship internationally. Orders will be shipped via Chilean Post “Correos de Chile”. We require the shipment to be insured for your protection.

Rapa Nui Natural Products cannot be held responsible should local customs authorities wish to confiscate any particular item contained in your order, or charge any import duty on such items. The recipient is responsible for paying the duty/taxes.

Additions to Orders

For mail order, once sealed, or packed, we are unable to add additional items. We may have to treat the new items as a new order, pack these in a separate box, and charge separate postal rates for the additional items. We cannot unpack a box that is already properly packed to add new items to the order. We will of course endeavour to include an item if the order has not been packed.

We thank you for your understanding.

We usually ship within 2 to 3 business days of receiving payment.

Out of Stock Items

Whilst we strive to keep all items in stock at all times, we do occasionally run out of some items. We will mark these items on the website as soon as we are aware of this. We will NOT process your order until we have been in contact with you via email and asked what you would like to do. As extra postal costs would be incurred if we made two shipments, we will always contact you via email to ask you how you would like us to proceed. You can delete the item or wait for it to come into stock. We apologise in advance for any inconvenience that this may cause you.

Payment Options

We do not offer credit accounts to our customers and require payment prior to shipment of goods.

You can make payments over our website with paypal or in advance (deposit). We also accept cheques that where issued by banks established in Chile.

Payment must be received before we send the order.

Direct Deposit

Our preferred method of payment is directly into one of our Bank Accounts at Genossenschaftsbank in Germany or Banco Estado en Chile. We will email you the account details when we respond to your order with your exact freight cost (so please arrange for our emails to pass through your spam filter).

Credit Card

We accept Visa, MasterCard, American Express and Disover using Paypal services.

The minimum purchase excluding freight, for Credit Card Payment is US$ 50.00.

We are using a SECURE SERVER in the Germany - this means it is safe for you to enter your details via the website.

Payment with cheque (within Chile)

It is possible to pay with cheques that are issued by banks established in Chile.

Processing and Delivery Conditions

From Easter Island we can only ship by regular mail or on special request with LAN Cargo.

Upon receipt of your order if you are paying via direct deposit, paypal or cheque we will ship your order within 2 or 3 days (weekdays) after receiving payment.
Our packing and mailing system permits the preservation of the goods in perfect conditions, if treated adequately.
The responsibility of our company only extents to the delivery of the products at the post office. Any delay, damage, absence, loss or defect originating from the handling of the order by the post office/delivery company/LanCargo is the liability of them and not of Rapa Nui Natural Products.

BE SURE TO DOUBLE CHECK YOUR ADDRESS! If the package is sent out with the uncorrected address, and it is returned to us, you are responsible for the reshipping costs.

Processing Times

We are usually able to ship to you within 2 to 3 working days (by the latest 4) of you placing your order and receiving your payment. If not, we will contact you via email to let you know of any delay.

Please consider that regular mail to and from the island can be very slow.

Delivery Times

We aim to ship your order out within 2 to 3 business days (by the latest 4) of receiving notification of payment. We will notify you via email if there are any expected delays.

Please consider that regular mail to and from the island can be very slow. Mailing parcels to Europe takes approximately 3 weeks.

Our company does not respond to delays of dispatch AND / OR shipping  of orders, derivated from the proper operation of the delivery company/post office/LanCargo. Our responsibility of sending extends only until the handing-over of the order to the post office.

Postal Costs

Our system calculates automatically the freight costs in accordance to the country it will be shipped to with mail. If there exists any difference between the fee calculated by our system and the amount stipulated from the post office, we will immediately get in touch with you.

Packaging and Handling Charges

You pay no handling charges.

The expenses for packing are included in the postal costs. We try to keep them as low as possible.

Our company is concerned about the environment and does not want to generate unnecessary waste, therefore our packing material can be recycled, but never the packing of the product.

Quality of our Products & Promise

We promise and take every care to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any defect or concern you may have regarding your order.

Please bear in mind that our products are genuinely hand-made in small volumes so you may encounter some variation in colour, texture, scent or wrapping between batches or orders. If you feel there is a problem or queries, please let us know immediately by e-mail or by calling +056+32-2552084 or  mobile+0569 98763869. We'll do our best to sort them out.

Right of Return

You can revoke your contract in written form (regular mail or email) or send us the product back within 10 days from reception. The period counts from the date of reception of products. For the protection of the right of devolution it is enough to send the announcement or the product within this period, the same via as the order was received. The revocation can be sent to the following address:

Rapa Nui Natural Products E.I.R.L./Petra Klimscha, Ana o Ruhi s/n, Correo Isla de Pascua, CHILE, eMail: info@rapanui-shop.com

In case of an effective revocation, both parties have to hand back the services. If you are unable to return the received products completely or partly of in defective conditions for an imputable reason, you have to respond monetary the defect. Only devolutions of products in a new state and without usage can be accepted.

You can avoid the monetary replacement of the product if you do not use it, avoiding what could diminish its value. If the products are in good conditions of package, you should send them back again.

You have to assume the costs of mailing if the received article corresponds to what you have ordered and when the value of the product that is sent back has not a value of more than US$ 50 or in case that the value of the product was more in the moment of return and not have received the devolution of money or partial payment in accordance with the contract. In the other cases the return would be without costs for you. The obligations of devolution of payments will be fulfilled within a period of 30 days from the day of the notice of return, once confirmed the reception of returned product.

Return Policy

If you receive a product that is damaged, please get in touch with us and we will see if it is worth that you send it back to us or if we decide to return to you the expenses.

Please note that the responsibility of our company only extents to the delivery of the products at the post office. Any damage, absence, loss or defect originating from the handling of the order by the post office/LanCargo/delivery company is the liability of them and not of Rapa Nui Natural Products.

Guaranty

The clauses of legal regulations of the guaranties are applicable.

Use of Site Material

RAPA NUI NATURAL PRODUCTS owns all copyrights for all material on this site or has a valid right and authorisation from a third party to use the material on this website.

We want to emphasize that we are opposing to any (commercial) usage and/or any transmission or publication of any of the data, texts, photographs and images of this web site.

If you suspect that this web site has abused our intellectual property, please let us know immediately via email-address to take the necessary steps.

Please consider that the wrong usage of others intellectual property is not intentional, and therefore a direct and fast solution of the problem will be possible, without the intervention of lawyers.

This website is part of the World Wide Web (www) and therefore inevitably connected to other webpages that can have changes in any moment. There may be third party sites which link to this site. RAPA NUI NATURAL PRODUCTS does not endorse any such site or the goods or services offered on such site. RAPA NUI NATURAL PRODUCTS disclaims all responsibility for the accuracy of any of the information provided on such site and any goods or services provided or purchased from such site. RAPA NUI NATURAL PRODUCTS shall not be held liable or responsible for the content of any sites which link to this site.

Ownership Rights & Copyright

Intellectual Property and Use

The webpage of RAPA NUI NATURAL PRODUCTS is a creative work guarded by the laws of protection of intellectual property. The webpage as well as all the elements that it contains (material, design and content) is the exclusive property of RAPA NUI NATURAL PRODUCTS E.I.R.L. (unless otherwise credited).

The RAPA NUI NATURAL PRODUCTS EIRL company owns all rights, title and interest in and to this website.

The copyrighted material and content within this site may not be reproduced, transmitted and/or distributed by any individual or entity, in whole or in part in any form whatsoever without the prior express written consent of RAPA NUI NATURAL PRODUCTS EIRL.

Any other use, including the reproduction, modification, downloading, uploading, posting, transferring or creation of derivative works, distribution, transmission, republication, or display of the copyrighted material and literary property and content on this site is strictly prohibited and will be fully prosecuted to the fullest extent of the law. This prohibition also includes framing any content from this site on another site, as well as unauthorized linking and hypertexts.

RAPA NUI NATURAL PRODUCTS E.I.R.L. and the domains rapanuicosmetics.cl, anakena.eu and rapanui-shop.com and their logos are proper names and belong legally to RAPA NUI NATURAL PRODUCTS E.I.R.L.. In the case of usage of other brands, product names, names of companies, logos and brands, indicate that they are property of their respective owners and are deployed on our website under licence.

Legal Representative & Contact

Name of Business:

Rapa Nui Natural Products E.I.R.L.

Address:

Ana o Ruhi s/n
Correo Isla de Pascua
Chile
Telephones: +056+32-2552084
Legal Representative: Petra Klimscha
RUT (VAT-Nimber): 76.001.614-4
E-Mail: info@rapanui-shop.com

Area of responsibility

We are responsible of the present editions of the following web pages:
www.rapanuicosmetics.cl, www.anakena.eu and rapanui-shop.com

Postal Address

Rapa Nui Natural Products E.I.R.L.
Petra Klimscha
Correo Isla de Pascua

Email

If you want to contact us via Email, you can do so with these addresses: info@rapanui-shop.com and pklimscha@hotmail.com

Do not forget to allow our addresses through your Spam Filter.

Soap Making Courses

To inscribe in a course to learn who to make handmade soaps please us the form on the page “soap making course”.

There is a maximum of four people on each course. We are sorry but at this time we cannot take children under 16 on our courses and we don't have anywhere handy to leave them while parents attend the course.

Courses are not booked until we have confirmed the booking with you and have received either the full course fee (US$ 25) or a US$ 15 deposit.  If you pay a deposit, the balance must be paid at the start of the course.

We will do our best to ensure that booked courses take place as planned but reserve the right to cancel courses and refund your course fee or deposit if circumstances, such as illness or equipment failure, force us to do so. We would not be able to offer compensation for any accommodation or travel expenses in such circumstances.

You may cancel your course booking up to 14 days prior to its date if you are unable to attend or wish to change your mind, in which case we will refund your full course fee or deposit. If you wish to cancel with less than 14 days notice or cannot attend on the day for whatever reason, we will charge a US$ 15 cancellation fee and refund any amount already paid over this.

Catalogue

We don't offer a printed catalogue at this time.

Privacy Policy

RAPA NUI NATURAL PRODUCTS recognizes the importance of protecting the privacy of all visitors to the RAPA NUI NATURAL PRODUCTS website(s). The following explains how we handle information that we learn about you when you visit our site.

Personal Data

Personally identifiable information, including names, addresses, e-mails and the like, is collected on this website only when it is voluntarily provided by a visitor to our site. We treat your information confidentially and only safe your personal data if it is necessary for the execution of your order. We hate spam and will never sell, rent or share your email-address and personal data.

Anonymous Data

With your visit to our online shop, can be registered information about the access (date, hour and consulted page). This information does not pertain the personal information, but are anonymous. They are only used for statistic purposes.

Use of Cookies

The RAPA NUI NATURAL PRODUCTS website(s) may deposit "cookies" in a visitor's computer. Cookies are pieces of information that a website transfers to an individual's hard drive for record keeping purposes. Cookies are only sent back to the website that deposited them when a visitor returns to that site. Cookies make it easier for you by saving your preferences while you are at our site.
We never save passwords, credit card information or other personal identifiable information in cookies.

Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.

If you have any questions about the confidentiality of the information that you provide to RAPA NUI NATURAL PRODUCTS E.I.R.L., please drop us a note or give us a call.

Legal Notice

You must not transmit through or to our website and/or email any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
We reserve ourselves the right to take the necessary legal steps against the afore mentioned acts.

You must not transmit through or to our website and/or email any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

Limitation of Responsibility

RAPA NUI NATURAL PRODUCTS E.I.R.L. does not grant any type of guaranty, explicit or tacit, in relation of the entire or part of their web page(s). RAPA NUI NATURAL PRODUCTS E.I.R.L. is not responsible in any case of any direct or indirect damage, for whatever reason, derivated from the utilization of this website.

Regarding the policy of return of products, the information, materials and services contained on this website, include but not limit itself to graphics, links and other items that are provided to you are without guaranty. Rapa Nui Natural Products does not guarantee the exactness, adequation or completeness of this information and materials, and expressively exempt ourselves from the legal responsibility for any mistake and/or omission in this information and complementary materials.

In addition, Rapa Nui Natural Products EIRL does not store, guarantee or makes representations as regards the security of the accounts, o that this site is free of destructive materials, including but not limiting to computer viruses, hackers or other sabotage techniques. Also it does not guarantee that the accession/adhesion is completely accessible at any moment, any time, uninterruptedly and free of mistakes.

Rapa Nui Natural Products EIRL is not responsible for any damage, including without direct or indirect limitation special, incidental, compensatory, demonstrative or consequential damages, losses or expenses, including without limitations the loss or orders badly addressed/directed, losses of benefits, losses of registries, loss of future benefits, or loss of other data or programs caused apart or in connection with (1) the usage of this website, (2) any failure or function, mistake, omission, interruption, defect, delay in a operation o transmission, or (3) failure of the connection of the system or the introduction of computer virus or other sabotage techniques. Inclusive, if rapanuicosmetics.cl and/or rapanui-shop.com and their staff or representative would have been advised of the possibility of sabotage.

RAPA NUI NATURAL PRODUCTS is not responsible nor offers guaranty about the calculation of exchange rates of currencies and/or mailing costs.

RAPA NUI NATURAL PRODUCTS works with the maximum security, nevertheless cannot assume guaranty about the security of processment of orders and in particular processing of credit cards. We do not assume any responsibility on the illegal usage of credit cards of third parties. Rapa Nui Natural Products does not commit themselves that the access of their internet presence/web page always and in any instant functions free of mistakes. Rapa Nui Natural Products does not assume any responsibility for direct or indirect damages resulting from the usage of this website of mistakes, defects or delay or truncation of transmission.

Accuracy of Information

The contents of this web project have been carefully verified, are constantly updated and were created with the best proposition. RAPA NUI NATURAL PRODUCTS takes all possible steps to ensure the accuracy and timeliness of the information included on this site. However, information provided is subject to change at any time without prior notice. Accordingly, RAPA NUI NATURAL PRODUCTS cannot absolutely guarantee the accuracy, completeness or timeliness of the information provided on this site.

No Waiver

The failure on the part of RAPA NUI NATURAL PRODUCTS to enforce any part of these Terms of Use shall not constitute a waiver of any of RAPA NUI NATURAL PRODUCT's rights hereunder for past or future actions.

Jurisdiction

As the company has its head office and base in Chile, applies the Chilean law. These Terms and Conditions and all matters connected with them shall be governed and construed in accordance with the laws of Chile.

BY USING THIS SITE, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE ENTIRE PRIVACY POLICY.

© RAPA NUI NATURAL PRODUCTS EIRL, 2008-2017

This site (all pages, theme, wording, images, etc.), unless noted otherwise, is the explicit property of Rapa Nui Natural Products EIRL.

All Rights Reserved.